How to reach us
General inquiries
For account questions, business inquiries, compliance, privacy, legal matters, or anything else, email us at info@bofpay.ai or use the in-app chat for the fastest response. We aim to respond within one business day, and customer support is available 24/7 through the app.
Response times
- In-app chat: typically under 1 hour, available 24/7.
- Email: within 1 business day for most inquiries.
- Privacy requests: acknowledged within 2 business days, completed within the period required by applicable law (typically 15-45 business days).
- Complaints: acknowledged within 2 business days, final response within 15 business days. See our complaints process for details.
Reporting fraud or suspicious activity
If you suspect your account has been compromised, or you have been the target of a scam involving BOF Pay's name, contact us immediately at info@bofpay.ai. We take all reports seriously and will investigate.
Office locations
BOF Pay operates from multiple offices across North America. Mailing addresses for legal correspondence are available on request, and are also listed in our Terms of Service. For day-to-day inquiries, please use email rather than postal mail to ensure a faster response.